Shipping & Delivery Policy

PrimeVita arranges shipment of your product upon confirmation of payment. We strive to ensure customers across the country receive their orders on time. Once payment is confirmed, we provide an estimated delivery date and ensure timely dispatch.

In case of any shipment delay, customers can contact PrimeVita for assistance. Delays may occur due to factors such as product import, availability, brand code verification, or discrepancies in the order.

All products are shipped and dispatched within 2–3 working days. A standard uninterrupted delivery typically takes around 15 days. We make every effort to fulfill orders promptly so that you receive your purchase within the estimated timeframe.

To help ensure on-time delivery, please provide accurate and complete billing details including correct pin code and telephone number.

Delivery Requirements

• A person must be present at the time of delivery to collect the order and sign the shipment receipt.
• If no one is available at the first delivery attempt, additional shipping charges may apply.
• It’s advisable to inform your security, receptionist, or neighbors about the expected delivery to avoid missed attempts and extra charges.

Change of Address

• Once an order is shipped, it cannot be redirected to a new address.
• To change the shipping address after dispatch, the product must first return to our warehouse, and then be shipped to the new location after address verification.
• Any address changes after dispatch will incur additional shipping charges.

PrimeVita currently does not offer pickup service. All orders must be placed online only.

Product Appearance Disclaimer

Please note that screen resolutions vary across devices. While PrimeVita aims to provide accurate product images, actual products may slightly differ in color, design, or model. These differences do not affect the product’s performance, efficiency, or accuracy in any way.